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FREE SHIPPING IN ORDERS OVER $180* (some exceptions)

Frequently Asked Questions

1. What is Contarmarket?

ContarMarket is an online store based in Florida that offers a wide range of products in categories such as Health and Beauty, Household, Vitamins and Supplements, Office Supplies, Pet Supplies, Travel Size, Cosmetics, and Candy and Chocolate. We sell both wholesale and retail to customers across the United States.

2. How can I create an account on Contarmarket? 

To create an account, follow these steps:

  • Click on "Sing Up" at the top of our homepage.
  • Fill out the registration form with your personal and contact information.
  • Click "Register" and you will receive a confirmation email to activate your account.

3. Does Contarmarket offer free shipping?

Yes, we offer free shipping on orders over $180. For orders that do not meet this minimum, shipping fees will apply and vary based on the weight and destination of the package.

4. What payment methods are accepted? 

We accept the following payment methods:

  • Credit cards: Visa, MasterCard, American Express, Discover.
  • PayPal.
  • Shop Pay.
  • Zelle
  • Bank transfer (for wholesale orders).

5. How can I track my order? 

Once your order has been shipped, you will receive an email with the tracking number and a link to track your package. You can also log in to your account on Contarmarket and check the status of your order in the "My Orders" section.

6. What is your return policy? 

We accept returns within one week after the product has been received and only for justifiable reasons, excluding rejections from other marketplaces and issues not related to the product itself. All returns are subject to company review. If accepted, the customer will be responsible for the return shipping costs along with the delivery shipping cost paid by the company, which will be deducted from the refund. This practice aligns with wholesale trade standards.

7. Does Contarmarket sell authentic products? 

Yes, all products sold on Contarmarket are 100% authentic.

8. How can I contact Contarmarket? You can contact us in the following ways:

9. What should I do if I have a problem with my order?

If you have any issues with your order, please contact us immediately at customerservice@contarmarket.com . Our customer service team will be happy to assist you.

10. Does Contarmarket have a loyalty or membership program? 

Yes, we have the Contraplus Membership program. All your purchases on Contarmarket will count towards this program, which offers exclusive benefits, discounts, and special promotions for our members.

11. Does Contarmarket offer wholesale products? 

Yes, we offer wholesale products for wholesalers, resellers, and exporters. You can register for a wholesale account and enjoy special pricing and volume discounts.

12. Is Contarmarket the owner of the brands it sells? 

No, Contarmarket is not the owner of the brands it sells. All trademarks and trade names are the property of their respective owners and are used for identification purposes only. Contarmarket does not have the authority to issue distribution letters on behalf of the brand owners.

13. What should I do if I want to cancel my order?

If you wish to cancel your order, please contact us as soon as possible at store@contarmarket.com or customerservice@contarmarket.com . We will do our best to cancel your order before it is shipped. If the order has already been shipped, you will need to follow our return process.

14. How can I subscribe to Contarmarket's newsletter? 

To subscribe to our newsletter, you can enter your email address in the "Subscribe to our Newsletter" section located at the bottom of our homepage. You will receive updates on special offers, new products, and store news.

15. Where can I find information about current offers and promotions?

You can find information about our current offers and promotions in the "Offers" section of our website. You can also subscribe to our newsletter to receive information directly in your email.

16. What should I do if I receive a defective or damaged product?

If you receive a defective or damaged product, please contact us immediately at [contact email] with details of the issue and photos of the damaged product. We will work with you to resolve the issue as quickly as possible.

17. Does Contarmarket ship internationally? 

Currently, ContarMarket only ships within the United States. We are working to expand our shipping services internationally in the future.

18. How can I leave a product review? 

To leave a product review, log in to your account, navigate to the product you purchased, and click "Leave a Review". We would love to hear your feedback on our products.

19. Does Contarmarket offer gift cards?

Yes, we offer gift cards that can be purchased and used on our website. You can find more information in the "Gift Cards" section of our site.

20. How can I change my account information? 

To change your account information, log in to your account and go to the "My Account" section. From there, you can update your email address, password, and other contact information. Or contact store@contarmarket.com

21. What should I do if I forgot my password? 

If you forgot your password, click on "Forgot your password?" on the login page and follow the instructions to reset it. You will receive an email with a link to create a new password.

22. How can I subscribe to SMS notifications?

You can subscribe to our SMS notifications by entering your mobile phone number in the "SMS Notifications" section in your account. You will receive alerts about your order status, promotions, and more.

23. Does Contarmarket charge sales tax? 

Yes, we charge sales tax according to applicable state and local laws and regulations. The amount of tax will be calculated at checkout based on the shipping address.

24. How can I obtain a receipt for my purchase?

You can obtain a receipt for your purchase by logging in to your account and going to the "My Orders" section. From there, you can view and download receipts for all your previous purchases.

25. What should I do if my package is lost during shipping? 

If your package is lost during shipping, please contact us as soon as possible at [contact email] or call us at [phone number]. We will work with the carrier to locate your package and resolve the issue.

26. Does Contarmarket have an affiliate program? 

Yes, we offer an affiliate program for those interested in promoting our products. For more information and to sign up, visit the " Contarplus " section on our website.

27. How can I leave a suggestion or comment about my shopping experience?

We would love to hear your suggestions and comments. You can send us your feedback through our contact form on the website or by emailing us at [contact email].

28. Does Contarmarket have a physical store? 

Currently, Contarmarket operates solely as an online store and does not have physical retail locations.

29. Does Contarmarket offer discounts for nonprofit organizations?

Yes, we offer special discounts for nonprofit organizations. Please contact us at [contact email] for more information and to apply for this benefit.

30. Does Contarmarket provide invoices with orders?

Yes, once your order is shipped, you will receive an invoice via email.

31. Is there a product list with prices and other details available?

Yes, this information is available to customers with purchases over $2,500.

32. Does Contarmarket have paid memberships?

Yes, we offer two paid memberships: Online Reseller and Executive.

33. Can I get additional discounts beyond the product discounts?

Yes, you can receive additional discounts through our Contraplus Membership program.

 

We hope these frequently asked questions have been helpful. If you have any other questions or concerns, please do not hesitate to contact us. We are here to assist you.