Frequently Asked Questions (FAQ)
1. What is Contarmarket?
Contarmarket is an online store based in Florida that offers a wide range of products in categories such as Health and Beauty, Household, Vitamins and Supplements, Office Supplies, Pet Supplies, Travel Size, Cosmetics, and Candy and Chocolate. We sell both wholesale and retail to customers across the United States.
2. How can I create an account on Contarmarket?
To create an account, follow these steps:
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Click on "Sign Up" at the top of our homepage.
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Fill out the registration form with your personal and contact information.
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Click "Register" and you will receive a confirmation email to activate your account.
3. Does Contarmarket offer free shipping?
Yes, we offer free shipping on orders over $200. For orders that do not meet this minimum, shipping fees will apply and vary based on the weight and destination of the package.
4. What payment methods are accepted?
We accept the following payment methods:
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Credit cards: Visa, MasterCard, American Express, Discover.
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PayPal.
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Shop Pay.
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Zelle.
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Bank transfer (for wholesale orders).
5. How can I track my order?
Once your order has been shipped, you will receive an email with the tracking number and a link to track your package. You can also log in to your account on Contarmarket and check the status of your order in the "My Orders" section.
6. What is your return policy?
We accept returns within one week after the product has been received and only for justifiable reasons, excluding rejections from other marketplaces and issues not related to the product itself. All returns are subject to company review. If accepted, the customer will be responsible for the return shipping costs along with the delivery shipping cost paid by the company, which will be deducted from the refund. This practice aligns with wholesale trade standards.
7. Does Contarmarket sell authentic products?
Yes, all products sold on Contarmarket are 100% authentic.
8. Does Contarmarket issue distribution or sales authorization letters?
No, Contarmarket does not issue distribution letters or sales authorizations for the brands we sell. All trademarks and trade names are the property of their respective owners and are used for identification purposes only.
9. How can I contact Contarmarket?
You can contact us in the following ways:
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Email: store@contarmarket.com.
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Whatsapp: +1 305 608 5959.
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Through the live chat available on our website.
10. What should I do if I have a problem with my order?
If you have any issues with your order, please contact us immediately at customerservice@contarmarket.com. Our customer service team will be happy to assist you.
11. Does Contarmarket have a loyalty or membership program?
Yes, we have the Contraplus Membership program. Members enjoy exclusive benefits, including an additional 5% discount on all orders, access to special promotions, and more.
12. Does Contarmarket offer wholesale products?
Yes, we offer wholesale products for wholesalers, resellers, and exporters. You can register for a wholesale account to access special pricing, volume discounts, and additional benefits.
13. How can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at store@contarmarket.com or customerservice@contarmarket.com. We will do our best to cancel your order before it is shipped. If the order has already been shipped, you will need to follow our return process.
14. Does Contarmarket provide invoices with orders?
Yes, once your order is shipped, you will receive an invoice via email.
15. Does Contarmarket charge sales tax?
Yes, we charge sales tax according to applicable state and local laws and regulations. The amount of tax will be calculated at checkout based on the shipping address.
16. What should I do if I forgot my password?
If you forgot your password, click on "Forgot your password?" on the login page and follow the instructions to reset it. You will receive an email with a link to create a new password.
17. Does Contarmarket ship internationally?
Currently, Contarmarket only ships within the United States. We are working to expand our shipping services internationally in the future.
18. Does Contarmarket offer gift cards?
Yes, we offer gift cards that can be purchased and used on our website. You can find more information in the "Gift Cards" section of our site.
19. How can I subscribe to Contarmarket’s newsletter?
To subscribe to our newsletter, enter your email address in the "Subscribe to our Newsletter" section located at the bottom of our homepage. You’ll receive updates on special offers, new products, and store news.
20. What should I do if my package is lost during shipping?
If your package is lost during shipping, please contact us as soon as possible at store@contarmarket.com or send txt us at +1 305 608 5959. We will work with the carrier to locate your package and resolve the issue.
21. Does Contarmarket have paid memberships?
Yes, we offer two paid memberships: Wholesale and Executive. These memberships provide exclusive benefits, including a 5% discount on all orders, access to the DSM program, and more.
22. Does Contarmarket offer discounts for nonprofit organizations?
Yes, we offer special discounts for nonprofit organizations. Please contact us at store@contarmarket.com for more information and to apply for this benefit.
23. Can I get additional discounts beyond product discounts?
Yes, through our Contraplus Membership Program, you can receive an additional 5% discount on all orders.
24. Does Contarmarket have a physical store?
Currently, Contarmarket operates solely as an online store and does not have physical retail locations.
25. Where can I find information about current offers and promotions?
You can find information about our current offers and promotions in the "Offers" section of our website. Additionally, subscribing to our newsletter ensures you receive updates directly in your email.
We hope these frequently asked questions have been helpful. If you have any other questions or concerns, please do not hesitate to contact us. We are here to assist you.
