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Frequently Asked Questions
Need help finding information? Take a look at some of our Frequently Asked Questions and helpful links.
Account Information
1. How do I update my personal information?
To update your personal details, log in to your Contarmarket account:
- Go to the "My Profile" section.
- Select the option to edit your personal details (name, email address, shipping address, etc.).
- Make the necessary changes and click "Save."
Tip: If you’re having trouble accessing your account, contact our team at customerservice@contarmarket.com
2. How do I register for an account?
Registering is simple:
- Visit www.contarmarket.com.
- Click on "Sign Up" at the top right corner.
- Complete the form with your personal or business details, email address, and create a secure password.
- Accept the terms and conditions.
- Check your email to confirm your account activation.
Tip: Ensure you enter a valid email address, as it will be our main method of contact with you.
3. What features does "My Account" have?
In the "My Account" section, you will have direct access to:
- Personal Information: Edit your name, email address, and other personal details.
- Orders: Check the current status of your orders and view order history.
- Reorder: Easily reorder your frequent purchases.
- Purchase History: View the details of all your previous purchases.
- Membership: Manage your active memberships or purchase new ones.
- Product List: Download the complete product list in spreadsheet format for easier shopping.
4. I forgot my password. How can I reset it?
If you forgot your password, send an email to customerservice@contarmarket.com
requesting a reset. Our team will send you a secure link to reset your password.
requesting a reset. Our team will send you a secure link to reset your password.
5. What are the benefits of having a registered account?
- Order Tracking: Check the status of your orders anytime.
- Exclusive Promotions: Access special discounts available only to account holders.
- Purchase History: Keep an organized record of your orders and invoices.
Checkout
1. How do I place an order on Contarmarket?
Placing an order is easy:
- Browse our catalog and add the products you want to your cart.
- Click on the cart icon and select "Proceed to Checkout."
- Enter your shipping information.
- Choose your preferred payment method.
- Review your order details and confirm your purchase.
Tip: Make sure your shipping address is accurate to avoid delivery issues.
2. Why can't I proceed through checkout?
If you’re having trouble completing your purchase:
- Ensure all required fields are filled in correctly, including payment and shipping information.
- Check that your payment method has sufficient funds or credit.
- Clear your browser’s cache and cookies or try using another browser.
Tip: If the issue persists, contact our support team at customerservice@contarmarket.com
3. Can I edit my cart during checkout?
Yes, you can:
- Remove items by clicking on the trash bin icon next to the product.
- Adjust quantities using the "+" or "–" buttons in the cart.
- Add new items by returning to the catalog and clicking "Add to Cart."
4. What payment methods does Contarmarket accept?
We recommend using PayPal or Shop Pay for a secure and quick checkout experience.
Other accepted payment methods include:
- Amazon Pay
- Apple Pay
- Google Pay
- Credit and debit cards (Visa, Mastercard, etc.)
- Zelle (available for orders over $300)
- Bank transfers (subject to order review)
Tips:
Verify that your contact details are correct in case we need to reach you about your payment.
Double-check that your billing address matches the address linked to your payment method to avoid issues.
5. How do I apply a discount code or coupon?
To apply a discount code:
- Go to your cart or checkout page.
- Enter the code in the "Discount Code" field.
- Click "Apply" to see the updated total.
Tip: Ensure your code is valid and not expired.
6. What do I do if my payment fails?
If your payment doesn’t go through:
- Verify that your card details are correct, including the expiration date and CVV code.
- Ensure your bank allows online transactions.
- Try using a different payment method, such as PayPal, Shop Pay, Amazon Pay, or Zelle (if applicable).
Tip: If you continue to experience issues, contact our support team for assistance.
7. Can I save my payment details for future orders?
Yes, during checkout, you can select "Save this payment method for future purchases" for faster checkouts next time.
8. How do I review my order before confirming it?
Before finalizing your purchase:
- Check the summary on the checkout page, which includes product details, quantities, shipping address, and total cost.
- Make any necessary edits to your cart or shipping details.
9. How do I know my order was successfully placed?
Once your order is confirmed, you will:
- See a confirmation page with your order number.
- Receive an email with your order details and tracking information.
Company
1. What is Contarmarket?
Contarmarket is an online platform dedicated to providing high-quality products for businesses and individuals. We aim to simplify your shopping experience by offering competitive prices, excellent customer service, and a wide variety of products to meet your needs.
2. How long has Contarmarket been in business?
Contarmarket has been proudly serving customers for 5 years. Over this time, we’ve built a reputation for reliability and customer satisfaction, becoming a trusted partner for all your shopping needs.
3. Does Contarmarket have a physical store?
Contarmarket operates online but has a warehouse where you can pick up your orders.
Pickup Location:
3521 NW 82nd Ave, 33122 Doral, Florida.
4. Is Contarmarket hiring?
Yes, Contarmarket is always open to hiring talented and passionate individuals. If you’re interested in joining our team, please send your resume to contact@contarmarket.com
5. Does Contarmarket support charitable organizations?
Contarmarket supports nonprofit organizations by offering them discounts without requiring a membership. To qualify, simply send the documentation that certifies your nonprofit status to store@contarmarket.com
6. How can I contact Contarmarket?
You can reach us through:
- WhatsApp: +1 (305) 608 5959 (Available 9 AM to 5 PM, Miami time).
- Live Chat: Available from 8 AM to 8 PM on our website.
- Email: For inquiries, contact store@contarmarket.com
7. Where is Contarmarket located?
Our headquarters and warehouse are located at:
3521 NW 82nd Ave, 33122 Doral, Florida.
8. How can I become a supplier for Contarmarket?
If you’re interested in becoming a supplier, please email us at contact@contarmarket.com with your proposal and product details. Our team will review your submission and get in touch if there’s a fit.
9. Does Contarmarket have a newsletter?
Yes, you can subscribe to our newsletter to stay updated on new products, special offers, and company news. Simply enter your email address in the subscription form at the bottom of our homepage.
10. Does Contarmarket offer a mobile app?
Yes, Contarmarket offers a mobile app to make your shopping experience even easier. You can browse products, manage your account, track orders, and much more from the convenience of your smartphone.
Orders
1. Can I modify my order after placing it?
Orders cannot be modified once placed.
If you need to add or remove items, you must cancel the order and place a new one.
Note: Orders are typically processed and shipped within 24 hours of being received, so cancellations must be requested promptly.
2. Can I cancel my order?
Yes, you can cancel your order before it is shipped.
If the order has already been shipped and you wish to return it:
- The customer will be responsible for both shipping and return costs.
- Returned products will be subject to approval.
To cancel an order, contact us via:
- Email: customerservice@contarmarket.com
- Live chat on our website
- WhatsApp: +1 (305) 608 5959
3. How can I track my order?
The tracking number will be sent to your email once the order is shipped. Use this number to follow the progress of your delivery.
4. What should I do if my order arrives damaged or incomplete?
If your order arrives damaged or with missing items:
- Take photos of the damaged items or packaging.
- Contact us immediately at store@contarmarket.com or via WhatsApp at +1 (305) 608 5959.
- Provide your order number and a description of the issue.
We will assist you with replacements or refunds as quickly as possible.
5. How long will it take to receive my order?
Orders are typically delivered within 2 to 5 days, depending on your location.
Note: Exceptions may apply based on shipping destinations or order preparation times.
6. Can I pick up my order instead of having it delivered?
Yes, we offer a pickup option at our warehouse:
Address: 3521 NW 82nd Ave, 33122 Doral, Florida.
To select this option:
- Choose "Pickup" as your shipping method during checkout.
- Wait for a confirmation email stating your order is ready for pickup.
Tip: Bring your order confirmation and a valid ID when picking up your items.
7. How can I get a copy of my order invoice?
Invoices are automatically sent to the email provided during registration or at the time of placing the order.
If you need assistance retrieving an invoice, contact us at customerservice@contarmarket.com
8. What happens if my order is on hold?
Your order may be placed on hold for the following reasons:
- Payment verification is required.
- Address details are incomplete or incorrect.
- A product in your order is out of stock.
We will notify you via email or phone with instructions to resolve the issue.
9. Will my entire order arrive in one shipment?
This depends on the availability of the items:
- If all items are in stock, they will be shipped together.
- If some items require more time, your order may be split into multiple shipments at no extra cost.
Payment
1. What payment methods does Contarmarket accept?
We accept the following payment methods to make your checkout process flexible and convenient:
- PayPal
- Shop Pay
- Amazon Pay
- Apple Pay
- Google Pay
- Zelle (for orders over $300)
- Credit and debit cards (Visa, Mastercard, etc.)
- Bank transfers (subject to manual review)
2. Why is it important to verify my payment details?
Ensuring your payment information is accurate helps us process your order without delays. Please double-check the following:
- Billing address: It must match the address registered with your payment method.
- Contact details: Include a valid email and phone number in case we need to contact you regarding your payment.
- Payment method details: Verify card numbers, expiration dates, and CVV codes to avoid transaction errors.
Tip: Using PayPal, Shop Pay, or Zelle can expedite the checkout process and ensure greater accuracy.
3. When will my card be charged?
Your card will be charged as soon as you confirm your order. You’ll receive a payment confirmation via email immediately after the transaction is processed.
4. Is my payment information secure?
Yes, Contarmarket prioritizes the security of your payment details. We use advanced encryption technology to protect all transactions and ensure your personal information remains confidential.
5. Can I pay with multiple payment methods?
Currently, Contarmarket only allows one payment method per transaction. If you wish to use a different payment option, cancel your current order and place a new one with your preferred payment method.
6. Can I request financing or deferred payments?
At the moment, Contarmarket does not offer financing or deferred payment options. You can choose from our available methods, including digital wallets like PayPal and Shop Pay, for faster processing.
7. What happens if my payment fails?
If your payment fails:
- Check that your card details are entered correctly, including the billing address.
- Ensure there are sufficient funds in your account.
- Contact your bank to confirm that they allow online transactions.
- Try another payment method, such as PayPal, Amazon Pay, or Zelle.
If the issue persists, contact us for assistance via:
- Email: customerservice@contarmarket.com
- WhatsApp: +1 (305) 608 5959
8. What happens if my payment is flagged for review?
If your payment is flagged for review:
- Our team will contact you via the email provided at checkout for clarification or additional details.
- If we do not receive a response within 48 hours, the order will be canceled automatically.
9. Can I get a receipt or invoice for my payment?
Yes, receipts and invoices are automatically sent to the email address provided during checkout. If you need an additional copy, contact us at customerservice@contarmarket.com
Key Recommendations for a Smooth Payment Process
- Double-check your billing address and contact details. This ensures there are no discrepancies that could delay processing.
- Opt for secure digital payment methods, like PayPal or Shop Pay, for a seamless experience.
- Use a card that supports international transactions, especially if purchasing from outside the U.S.
- Review your order summary before confirming payment.
Sales Tax & Exemptions
1. Does Contarmarket charge sales tax?
Yes, Contarmarket charges sales tax on all eligible orders, based on the laws and regulations of the shipping destination. Sales tax is calculated during checkout and will be displayed before you confirm your purchase.
2. Can I apply for a tax exemption?
Yes, Contarmarket offers tax exemptions for qualified businesses and organizations. To apply for tax exemption:
- Submit your valid tax exemption certificate to store@contarmarket.com
- Include your account details and specify the states where the exemption applies.
- Allow up to 3 business days for our team to review and process your documents.
Note: Tax exemption requests must be approved before placing an order.
3. What documents are required for tax exemption?
To apply for tax exemption, you need to provide a valid tax exemption certificate or resale certificate that includes:
- Your business name.
- Tax ID number.
- Address and state where the exemption applies.
- Authorized signature and date.
4. Can I upload multiple tax exemption forms for different states?
Yes, if your business operates in multiple states, you can submit separate tax exemption forms for each state. Make sure each certificate is complete and valid for the applicable jurisdiction.
5. How will I know if my tax exemption is approved?
Once your tax exemption documents are reviewed and approved, we will notify you via email. You’ll then see the tax-exempt status applied to your orders during checkout.
6. What happens if my tax exemption documents expire?
If your tax exemption documents expire:
- You will need to submit updated forms to maintain your tax-exempt status.
- Orders placed without updated documentation will include sales tax until new forms are approved.
7. Can I receive tax refunds on past orders?
Contarmarket does not offer refunds for sales tax on orders placed before tax exemption approval. Please ensure your documents are submitted and approved before making a purchase.
8. Who should I contact if I have questions about tax on my order?
For any questions regarding sales tax or exemptions, contact us at store@contarmarket.com. Our team will assist you with all inquiries related to tax documentation and charges.
Key Points for Wholesale Customers
- Sales tax is applied based on shipping destination laws unless a valid tax exemption certificate is approved.
- Always keep your tax exemption documents updated to avoid unnecessary charges.
- Tax exemptions must be approved before placing an order; refunds for sales tax cannot be issued retroactively.
Products
1. Are the products on Contarmarket new or used?
All products sold on Contarmarket are new and come directly from trusted suppliers. We ensure every item meets high-quality standards before making it available for purchase.
2. Do you offer products in bulk or wholesale quantities?
Yes, we offer products in:
- Bulk quantities
- Wholesale packages Volume discounts
- Special sizes
- Visit the product page for detailed pricing and options, or contact us at customerservice@contarmarket.com for assistance.
3. Can I request a sample of a product before purchasing?
Samples are not available for all products. However, for specific items, you can contact us at store@contarmarket.com to inquire about sample availability.
4. What should I do if I can’t find a product on your website?
If you’re looking for a specific item that isn’t listed on our website:
- Email us astore@contarmarket.com with the product details.
- Our team will check availability or suggest alternatives that meet your requirements.
5. Are there customization options for products?
Some products may have customization options (e.g., colors, sizes, or add-ons). Check the product description for available customizations. For further assistance, contact store@contarmarket.com
6. What does "Notify Me" mean?
A product marked as "Notify Me" is temporarily out of stock. However, you can leave your email address to be notified as soon as it becomes available.
- Restocking typically takes 1 to 10 days.
- Once the item is back in inventory, you will receive an email notification.
7. How can I find product specifications and compatibility information?
Detailed specifications, compatibility information, and usage instructions are listed in the product descriptions. If you have additional questions, feel free to contact us via live chat or email.
8. How are product prices displayed?
On the product page, you will see three types of pricing:
- Regular Price: This is based on previous sales prices or comparative market prices (an explanation is provided on the product page).
- Discounted Price: This reflects Contarmarket’s current offer price.
- Membership Price: If you have a membership, you will see the final discounted price available exclusively for members on all products.
Tip: Purchasing a membership allows you to unlock the lowest prices across our catalog.
9. What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect product:
- Take photos of the item and packaging.
- Contact us within 48 hours of delivery at store@contarmarket.com or via WhatsApp at +1 (305) 608 5959.
- Provide your order number and details of the issue.
Our team will work with you to arrange a replacement or refund, subject to approval.
10. Can I get a complete list of your products?
Yes, if you have a membership, you can log in to your profile and download the complete product list in spreadsheet format.
11. How often do you update your product catalog?
Our product catalog is updated regularly to include new arrivals, seasonal items, and popular trends. Check back frequently or subscribe to our newsletter for updates.
12. Does Contarmarket provide any sales authorizations?
No, Contarmarket does not grant any sales authorizations. The only document we provide is the corresponding invoice for your purchase.
Returns
1. Under what conditions does Contarmarket accept returns?
At Contarmarket, our return policy is designed to align with wholesale market practices, as we operate exclusively as a wholesale marketplace. This means our conditions differ from those that may apply in a retail setting. Please read the information below carefully:
Contarmarket only accepts returns for defective products that are verified to have issues upon receipt.
- Defects must be reported within 48 hours of delivery.
- The product must remain in its original condition and packaging.
Note: We are not responsible for products rejected by third parties, such as your business clients, as Contarmarket operates strictly as a wholesaler.
2. What if my return is approved?
If a return is approved by Contarmarket, the customer must cover the following costs:
- Return shipping costs: The expense of sending the product back to Contarmarket.
- Original shipping and packaging costs: The shipping and packaging fees from Contarmarket to the shipping address provided during purchase.
These costs are non-refundable and will not be reimbursed.
Important: As a wholesale marketplace, Contarmarket operates differently from retail platforms. We are not responsible for the performance of our customers’ businesses or the resale success of our products.
3. Why doesn’t Contarmarket offer general returns?
Contarmarket operates within the wholesale market, which differs significantly from the retail sector:
- Wholesale transactions are typically final, as products are purchased in bulk and at lower prices to serve businesses, not end consumers.
- We do not accept returns based on a business’s inability to sell or use the products.
- Products purchased through Contarmarket are not subject to the same return policies as retail marketplaces, as wholesale practices prioritize bulk transactions and competitive pricing over flexible returns.
4. How do I request a return for defective products?
To request a return for defective items:
- Contact us within 48 hours of receiving the product via email at store@contarmarket.com or WhatsApp at +1 (305) 608 5959.
- Your order number.
- A detailed description of the defect.
- Photos of the defective product and its packaging.
Our team will review your request and notify you if the return is approved.
Note: Approval is required before returning any items. Unauthorized returns will not be accepted or refunded.
5. Can I return products for reasons other than defects?
No, Contarmarket does not accept returns for reasons unrelated to defects. This includes, but is not limited to:
- Unsold inventory by the customer.
- Products rejected by third parties.
- Changes in business needs or preferences.
As a wholesale marketplace, our role is to supply high-quality products at competitive prices to support your business operations, not to provide retail-level flexibility for returns.
6. What should I expect as a wholesale customer?
As a wholesale customer with Contarmarket, it’s important to understand that:
- All sales are considered final unless a defect is verified.
- The wholesale market operates with stricter policies due to the nature of bulk transactions and discounted pricing.
- Our focus is on providing quality products and competitive pricing, rather than accommodating returns like retail businesses.
Summary for Wholesale Customers
- Contarmarket only accepts returns for verified defective products.
- Customers are responsible for both return shipping costs and the original shipping/packaging fees.
- Returns for reasons outside of defects are not allowed.
- Wholesale transactions differ from retail purchases, emphasizing bulk pricing and limited return flexibility.
If you have additional questions or concerns, please contact us at store@contarmarket.com or via WhatsApp at +1 (305) 608 5959.
Shipping
1. Do you offer free shipping?
Yes, Contarmarket offers free shipping on all orders over $250.
- Some products may be eligible for free shipping even if the total order is less than $250. These exceptions will be clearly indicated on the product page.
2. What are the shipping rates for orders under $250?
For orders between $69 and $250, we provide competitive shipping rates from FedEx and UPS.
During checkout, you can choose the shipping option that best suits your needs based on speed and cost.
3. Do you ship pallets for large orders?
Yes, for orders over $3,000, we offer pallet shipping to commercial zones via FedEx Freight.
Tip: Ensure your delivery address is classified as a commercial location to qualify for pallet shipping.
4. How are orders packaged?
All orders are shipped in sturdy boxes to ensure products arrive in excellent condition. Large or heavy items may be shipped as pallets for added protection and easier handling.
5. Can I choose to pick up my order?
Yes, Contarmarket offers a pickup option to save on shipping costs.
- If you select "Pickup" at checkout, no shipping charges will be applied to your order.
- Pickups are available at our warehouse located at: 3521 NW 82nd Ave, 33122 Doral, Florida.
6. What shipping methods do you use?
Contarmarket uses reliable shipping carriers such as FedEx and UPS for standard orders, and FedEx Freight for pallet shipments.
- You’ll have the option to select the preferred carrier and service during checkout.
Key Shipping Points for Wholesale Customers
- Free shipping: Applies to orders over $250, with some exceptions for products under $250.
- Custom rates: Orders between $69 and $249 can choose between FedEx and UPS rates at checkout.
- Pallets: Orders over $3,000 shipped to commercial zones are handled by FedEx Freight.
- Pickup option: Available for customers who prefer to collect their orders directly from our warehouse.
Memberships
Navigation
1. How can I find products on Contarmarket?
You can browse different categories in the main menu, use the search bar at the top of the page, or filter products based on availability, discounts, and brands.
2. What is the difference between "Departments," "Wholesale," and "Value Pack" sections?
- Departments: This section contains all products available on Contarmarket, including retail, wholesale, and bulk options. You can explore by category and brand.
- Wholesale: Designed for wholesale buyers, this section features products available in larger packs or cases, ideal for businesses and resellers.
- Value Pack: This section offers products that stand out due to their size, quantity, or packaging format. It includes high-volume packs and economy-sized options, perfect for large-scale buyers.
3. What information can I find in the "Categories" section?
The "Categories" section organizes products into groups such as Health & Beauty, Household, Vitamins & Supplements, Office Supplies, Travel Size, Cosmetics, and More. Click on a category to see all related products.
4. What is the "Contar Deals" section, and what products can I find there?
“Contar Deals” is a special category featuring opportunity-priced products. These exclusive deals are designed for wholesale buyers looking for high-profit-margin items.
5. How does the "Memberships" section work, and what benefits does it offer?
In the "Memberships" section, you can learn about the different ContarPlus membership levels, such as Executive, Wholesale, Premier, and For Export. Each offers exclusive benefits like additional discounts, access to exclusive products, and preferred purchasing conditions.
6. Where can I check my orders and shipping status?
To view your order history and status, log into your account and go to "My Account" > "My Orders". There, you'll find detailed information about each purchase and its shipping status.
7. What types of discounts and promotions does Contarmarket offer?
We offer four types of discounts:
Volume Discount: Discounts for bulk purchases.
Sale: Special limited-time offers with reduced prices.
Special Offers: Exclusive pricing for selected products under certain conditions.
Clearance: Liquidation deals on discontinued products, available while supplies last.
8. What information can I find in the "Help" or "Support Center" section?
In this section, you'll find answers to frequently asked questions, information about shipping and return policies, and ways to contact our support team for assistance.
9. How do I access my account, and what options are available?
Click “Log In” at the top right of the page. From your account dashboard, you can view your purchase history, manage shipping addresses, download invoices, and update your details.
